Customer Discovery: Creating Personas, User Stories & Empathy Maps

  • May 27, 2025 1:00 pm - 3:00 pm

  • E. Australia Standard Time

Ticket Price (AUD) $99.00 Register Now
Description

Format: L.I.V.E. (Learn, Interact, Virtually Engage)

Interactive, real-time online sessions led by an experienced facilitator. Blending structured learning with collaborative activities, discussions, and hands-on exercises using digital tools: MS Teams using breakout rooms and Miro. Engage in guided problem-solving, brainstorming, and decision-making, benefit from expert insights and peer collaboration. Unlike our Masterclasses, these workshops are highly interactive and designed for engagement, ensuring active participation rather than passive learning. If you learn by doing, these skill-builder workshops are for you!

Build your skills through these practical, hands-on activities working through an example project:

  1. Collaboratively create a persona
  2. Participate in an empathy mapping workshop
  3. Write user stories to document user requirements

Learn UX methods, design and principles from Tania Lang, an Australian UX pioneer with more than 20 years' of experience as a user experience practitioner:

  • Creating personas and archetypes to build empathy
  • Engaging stakeholders through persona and empathy mapping workshops
  • Success tips for personas to ensure they are useful
  • Writing user stories
  • Prioritising user needs
Date & Time

Tue, May 27, 2025 1:00 pm - 3:00 pm

PeakXD

Learn from Australia's UX Experts

At PeakXD, we’re not just trainers—we’re practitioners. As one of Australia’s most experienced UX consultancies, we’ve been shaping the industry since 2003, delivering over 600 UX projects for major universities, government departments, financial institutions, healthcare providers, and more.

Since 2005, we’ve trained over 3,000 professionals in UX, equipping designers, researchers, and digital teams with the skills to create better user experiences. Our courses are designed by experts who bring real-world case studies, hands-on activities, and practical insights from years of consulting.

When you train with us, you’re learning from industry leaders who apply UX every day—not just teach it. Whether you’re starting your UX journey or advancing your career, our training will give you the confidence, skills, and strategies to succeed.

PeakXD.simpletix.com