How to De-Escalate Conflict in Community

  • July 15 - August 24, 2024
  • Reset.

    634 Vaughan Road
    Toronto, Ontario M6E 2Y3
Ticket Price (CAD) Free Register Now

Conflicts are an inevitable part of community life, often leading to feelings of isolation and loneliness. Our workshop, "How to De-Escalate Conflict in Community," is designed to empower individuals with some of the essential skills to effectively manage and de-escalate conflicts. 

This event series is being host 6 times this July and August at Reset's Living Room. The dates and times are as follows:

  1. Monday, July 15 from 6pm - 9pm
  2. Thursday, July 18 from 12pm - 3pm
  3. Sunday, July 21 from 1pm - 4pm 
  4. Monday, August 19 from 6pm - 9pm
  5. Thursday, August 22 from 12pm - 3pm 
  6. Saturday, August 24 from 10am - 1pm

Workshop Overview:

  1. Understand the Nature of Conflict: Learn about the common causes of conflicts within communities and how they can lead to feelings of disconnection and loneliness.
  2. Develop Empathy and Active Listening Skills: Engage in exercises that enhance your ability to listen actively and empathetically, crucial for understanding different perspectives and defusing tensions.
  3. Learn De-Escalation Techniques: Explore a range of effective de-escalation strategies, including non-verbal communication, calm assertiveness, and creating a safe space for dialogue.
  4. Practice Conflict Resolution: Participate in role-playing scenarios to apply de-escalation techniques in real-life situations, improving your confidence and competence in handling conflicts.
  5. Foster Community Support Systems: Discuss ways to build a supportive community culture that proactively addresses conflicts and reduces feelings of loneliness.

Why This Workshop is Important:

Loneliness is a significant issue in many communities, often exacerbated by unresolved conflicts and misunderstandings. When conflicts are managed poorly, they can lead to lasting divisions and a sense of isolation among individuals. By equipping community members with de-escalation skills, we can help create an environment where people feel connected, supported, and less alone.

Key Takeaways:

  • Empowerment: Gain the confidence and skills to effectively de-escalate conflicts, contributing to a more peaceful community.
  • Connection: Enhance your ability to connect with others through empathetic listening and understanding, reducing feelings of isolation.
  • Community Building: Learn how to foster a supportive and inclusive community that addresses conflicts constructively, promoting overall well-being.

Who Should Attend:

This workshop is ideal for anyone interested in making a positive impact in their community, including volunteers, community leaders, educators, healthcare professionals, and residents who want to contribute to a more connected and harmonious environment.

Facilitator Bios:
Lorraine is a Chinese-Canadian settler-immigrant and has been crisis outreach worker & case manager in the Downtown East of Toronto for over 10 years, supporting people who are unhoused and precariously housed. She is currently the drop-in coordinator at Cummer Avenue United Church. Her work focuses on housing & homelessness, systems navigation, advocacy, harm reduction, and trauma-informed approaches to collaboration, survival, and building a more equitable and just reality for all . She was recently nominated for the City of Toronto's Access, Equity and Human Rights Award. SHe organizes with Shelter Housing Justice Network, serves on the board with Building Roots, and is a contributor to Displacement City (University of Toronto Press, 2022). Lorraine has done a number of podcasts and media conversations on Spacing, TVO's Agenda, Toronto Star’s This Matters, and Canada's national daytime talkshow. She loves naps, carbs, and her extroverted fur child, Miso. 

Adil Dhalla-Kim or dil is a Co-Founder and the Executive Director for Reset. He is a trained facilitator and expert in the emerging field of Social Health. Informing and inspiring Adil's path are countless teachers and professional experiences including being the Board Chair for the StopGap Foundation, the Executive Director at the Centre for Social Innovation, the Managing Director at Artscape's Launchpad, the Executive Producer of Toronto for Everyone, a Community Organizer on the Obama campaign, the Maestro for Project Ukulele Gangsterism, a Facilitator of One Big Hug and a Co-Founder of My City Lives, one of the world’s first mobile video applications. Adil is a DiverseCity Fellow, a BALLE New Economy Fellow and most recently was identified as a Positive Deviant by the Wolf Willow Institute.

Date & Time

Jul. 15 - Aug. 24, 2024

Venue Details


634 Vaughan Road
Toronto, Ontario M6E 2Y3 Reset.