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Description
How we say something is often more important than what we say. A majority of miscommunication occurs because of non-verbal cues that either send mixed messages or aren’t aligned with how the listener is best able to understand it. Unfortunately, miscommunication can lead to false assumptions, unconscious bias, and unnecessary conflict.
This presentation will benefit anyone who is in a role that requires crisp, clear and effective communication. By recognizing the role and impact of four non-verbal behavioral cues, learners will better understand why miscommunication occurs and how to get communication back on track.
Borrowing insights from the Process Communication Model, participants will receive tips for assessing and connecting with different personality types by adapting non-verbal communication behaviors.
Applying the tips in this workshop will facilitate more effective communication and increased trust.
Date & Time
Wed, Jun 16, 2021 11:30 AM - 12:00 PM