Customer Service - Then and Now
Session Description:
Are you really providing everyone around you with your best self? Yes, smiling and eye contact are important, but there are many other ways to show your customers and colleagues how much you appreciate them from the first impression through the entire relationship. Are you leading by example? Join me as we share examples that positively impact everyone around us.
Learner Outcomes:
Qualifies for one clock hour towards CEM recertification.
Date: Thursday, October 22nd
Time: 11:15 am – 1:30 pm
Location: AmericasMart
Schedule:
Registration & Fees ($5 will be added for onsite registrations):
Member: $55
Guest: $65
Student: $25
Location:
AmericasMart
Bldg 3, 15th Floor Penthouse, Theater
240 Peachtree Street NW
Atlanta, GA 30303
Directions & Parking: Complimentary. A code will be provided at check-in for a complimentary exit.
Parking address: Atlanta Convention Center at AmericasMart, 230 Ted Turner Dr. NW, Atlanta, GA 30303
About the Speaker
Bob Schuler is a customer experience and hospitality leader who has spent his entire career building customer-focused cultures across the hospitality, events, and trade show industries.
During a career spanning Marriott Hotels & Resorts, the Atlanta Convention & Visitors Bureau, and ANDMORE, Bob has led sales, convention services, operations, and customer experience initiatives across some of the industry's most respected organizations. Bob has focused on building service-driven cultures, developing customer-facing teams, and delivering exceptional experiences for guests, attendees, and industry partners.
Beyond his professional career, Bob has been deeply involved with the Peach Bowl for over 30 years. The most charitable Bowl in the business has also been recognized for sustaining a first-class hospitality driven culture. Bob, most recently served as Chair of its Board of Trustees.
Bob has contributed to various industry boards, including the IAEE SE Chapter, and continues to serve on the board of the Peach Bowl, the College Football Hall of Fame, and is currently the President and CEO of the Hospitality Business Network. He remains passionate about helping organizations build service cultures that create lasting customer relationships.
Sponsored by:
With nearly 1,500 active members, the Southeastern Chapter of IAEE is and serves North Carolina, South Carolina, Georgia, Florida, Alabama and Mississippi.
Our mission at the Southeastern Chapter is to deliver relevant and highly focused services and activities designed to broaden the knowledge base, professional development and bottom lines of our members.
Recognizing that face-to-face networking is the backbone of our industry, the chapter hosts meetings or other events almost every month of the year including chapter luncheons, local meet-ups, a golf tournament and the Annual Summer Classic.
We hope you’ll join us!
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