Three Strategies to Improve Human Reliability in Technical Teams

  • Tue, May 18, 2021 11:00 AM - 11:45 AM
  • Eastern Standard Time

Ticket Price Free Register Now

"Something happened." 

It's the call that every leader (or parent) hopes they don't get. But sooner or later, we each get that call. 

The approach we take to unwanted errors and other surprises can keep us flexible, or lock us into a lose-lose impasse.

Over the past 30 years, the number of theories, models and concepts on how to handle unwanted errors & surprises have multiplied.

Common sense tells us to reduce errors. But some experts argue that humans don’t cause errors. 

Many believe that, “If you can’t measure it, you can’t manage it.”   

Yet some say counting errors stops us from understanding them. 

Others say that defining the term “error” leads to useless debate.

Some suggest that “errors” don’t exist at all.

If you’re confused, you’re not alone. 


Are you a leader in a safety-focused organization that relies on skilled, technical human expertise?

Do you want less theory and more practical methods to improve Human Reliability?

If so, then join us in this free, 45-minute webinar. 


~ Agenda -- In this fast-paced webinar you'll discover:

  1. The two core approaches to unwanted errors & surprises: Control-Based vs. Learning-Based
  2. The single most important thing you can do to build a Learning-Based approach in your team
  3. The basics of three practical, evidence-based strategies used worldwide by successful teams for more than 30 years

Expect about 30 minutes of presentation and about 15 minutes for Q&A.

You'll get a one-page summary handout, too.

~ Audience -- This webinar is ideal for innovative, front-line leaders in high-hazard, safety-focused industries like: scientific laboratories, electric utilities and their contractors, and emergency fire & rescue agencies. 

~ Limits -- To allow room for everyone, please coordinate with your colleagues so that no more than five (5) people from your company attend in total. Thanks.

~ Handout -- You'll get a one-page summary so you can immerse yourself in the workshop experience without having to worry about taking notes.

~ Technology -- We'll use Zoom. Here's a quick system test.

~ Cost -- None. It's free.

~ Use -- For personal use only. We'll record the ~30-minute presentation so you can watch it within seven days after the live webinar. For personal use only. No recording or for-profit or commercial reuse without our explicit written permission. Thanks.

~ Results -- See below...


“Before this workshop, I thought Human Performance Improvement was about reducing errors. 

...Now I’m realizing that HPI is about learning from errors to improve performance.”

~ Researcher at a Scientific Lab


"Jake has played an integral role in re-shaping culture and behaviors around safety and work planning and control... The use of fail-safes, adaptive thinking, and peer checks are becoming part of the way we do things." 

~ Work Planning & Control Manager at a Scientific Research Laboratory


"[Jake] has a gift of explaining Human Performance Improvement (HPI) to all of our people. We have a diverse audience from engineers, environmentalists, finance, human resources, and field construction management and testing teams. Jake was able to teach HPI processes and techniques to all of them. We have seen great improvement where we have successfully incorporated Jake’s HPI strategies."

~ Shayne Wright, Vice President Power Delivery, Field Services Division Manager at POWER Engineers


To learn more about JMA High Reliability Strategies, click here.

Date & Time

Tue, May 18, 2021 11:00 AM - 11:45 AM


Jake Mazulewicz, Ph.D. develops and teaches practical strategies for improving human reliability & safety. He works with innovative leaders in safety-focused industries including: scientific laboratories, electric utilities, and emergency services.

Before he became a professional advisor in 2015, Jake served as the Human Performance (HP) Lead of a 3,600+ person business unit in Dominion Energy. He created their Near Miss Library with 150+ stories, and led a North American trade association's HP Core Team for 3 years. 

Jake holds a Ph.D. in Education from the University of Virginia, and has served on high reliability teams as a firefighter, an EMT, and a military paratrooper. 

To learn more, visit