Why We Can't Proceduralize Everything: And a Real-World Alternative

  • Wed, Mar 9, 2022 11:00 AM - 11:45 AM
  • Eastern Standard Time

Ticket Price Free This event is now over


Unwanted errors, and other unexpected events can cause life-changing injuries, topple careers, and capsize hard-earned reputations overnight.

To prevent this, many leaders take a mechanistic approach. They: 

  • Install rigid controls
  • Write detailed procedures
  • Enforce strict compliance

But this mechanistic strategy often backfires in complex, adaptive, human-based systems -- like those in most high-hazard organizations today.


So, if you're an innovative leader who wants to improve Human Reliability in your high-hazard organization... 

...and if you realize that you can't "Proceduralize Everything," then join us to learn why you're right, and what practical steps you can take.

This webinar will be an abridged version of the presentation I gave to the ORCHSE Human and Organizational Performance (HOP) Summit in January 2021.


~ Agenda -- In this fast-paced, 45-minute webinar you'll discover:

  1. The difference between Mechanistic and Adaptive Systems
  2. Why we can't "Proceduralize Everything” in Adaptive Systems
  3. Three real-world alternatives you can start to apply immediately, and continue to explore for years to come

Expect about 30 minutes of presentation and about 15 minutes for Q&A.

~ Audience -- This webinar is ideal for innovative, front-line leaders in high-hazard industries including: electric utilities, scientific laboratories, fire departments, and hospitals. 

~ Limits -- To allow room for everyone, please try to coordinate with your colleagues so that no more than five (5) people from your company attend.

~ Handout -- You'll get a one-page summary so you can immerse yourself in the workshop without worrying about taking notes.

~ Technology -- We use Zoom. Here's a quick system test.

~ Cost -- None. It's free.

~ Use -- For personal use only. We'll record the ~30-minute presentation so you can watch it within seven days after the live webinar. No attendee-based recording or for-profit or commercial use without our explicit written permission. Thanks.

~ Video -- For personal use only. No recording or for-profit or commercial reuse without our explicit written permission. Thanks.

~ Results -- See below...


"Before this workshop, I thought, I can make a solid argument for creating a procedure for everything. Challenge accepted..."

"...now, I'm realizing that there are most certainly areas in work and private life that cannot be proceduralized and understanding where tasks and events may lie dramatically helps to spend less time spinning our wheels and more time making progress."

~ Manager at a Research Laboratory


"Jake has played an integral role in re-shaping culture and behaviors around safety and work planning and control... The use of fail-safes, adaptive thinking, and peer checks are becoming part of the way we do things." 

~ Work Planning & Control Manager at a Scientific Research Laboratory


"[Jake] has a gift of explaining Human Performance Improvement (HPI) to all of our people. We have a diverse audience from engineers, environmentalists, finance, human resources, and field construction management and testing teams. Jake was able to teach HPI processes and techniques to all of them. We have seen great improvement where we have successfully incorporated Jake’s HPI strategies."

~ Shayne Wright, Vice President Power Delivery, Field Services Division Manager at POWER Engineers


To learn more about JMA High Reliability Strategies, just click here.

Date & Time

Wed, Mar 9, 2022 11:00 AM - 11:45 AM

JMA, LLC -- reliableorg.com

Many companies try to eliminate workplace errors, and fail. I show leaders why errors are just symptoms, and how to fix the deeper problem, so that everyone can work more reliably and safely.

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