Live Chat Comes to SimpleTix
-
by
Founder & CEO of SimpleTix.com, the World's most flexible e-Ticketing Platform. Entrepreneur and software developer by trade. My current role is SimpleTix is to seek out partnerships with other e-commerce platforms, payment gateways, and channel partnership opportunities.
SimpleTix now enables you to engage more efficiently with your customers via its new Live Chat feature, which plugs in to your website and provides a high-availability real-time support mechanism for customers that need it, whenever they need it. It’s another yet another feature, in SimpleTix’s extensive list that makes it easier for event promoters to connect with customers and potential attendees. SimpleTix Live Chat allows you to integrate with a range of popular instant messaging clients, including desktop or mobile. This means your customer support team can connect with Live Chat platform while on the move and provide more responsiveness to meet your customers needs. Support personnel no longer have to be tethered to a desk; if they can take their phone,, they can support your customers. Every second counts when a customer is experiencing a problem, and sometimes a FAQ or an email back just doesn’t cut it. With Live Chat on your ticket site, users can immediately get the answers they need, improving your conversion rates and customer satisfaction. Potential customers are much more likely to become actual customers when you demonstrate your commitment to support by offering a Live Chat system.
How does it work? It couldn’t be easier. You simply install a small customizable chat module onto your site, which remains visible in the bottom right hand corner of the screen should a user need assistance. If a customer runs into issues while attempting to place an order or select seating, they can access the module and initiate a chat session with an available support team member logged into the Operator dashboard.
Once a team member picks up the support request, they can offer instant messaging assistance using Adium, iChat, Pidgin, Meebo, Gtalk – even via Gmail web chat. Our Live Chat platform integrates with all of these clients – and your customers will never know the difference! Additionally, because LiveChat is tightly integrated with the SimpleTix platform, support agents can:
- Automatically display the customer’s order number
- Lookup the customers order t number
- View and manage their shopping cart
- See what page they are viewing and how they navigated to your site
There are lots of chat options, but LiveChat allows you to have an interactive connection with your customers and all of their event details.
Your support staff will be able to quickly diagnose and resolve the issue, before the customer leaves your site, significantly increasing the likelihood of a purchase. And if a member of the support team is stuck on the train during a busy period, they can even handle support requests using their iPhone or other mobile device running one of the supported instant messaging clients. Comprehensive reporting functionality allows you to monitor support request volumes for congestion, so you can plan your staffing levels properly and guard against unanswered support requests. The Live Chat platform also integrates with popular customer support platforms including Highrise, Salesforce and Zendesk so you can easily associate full support request transcripts with new or existing customer records, ensuring your audit trail is rock solid at all times. Harnessing the SimpleTix Live Chat on your site will allow you to:
- Send a clear message to visitors that requests for assistance are dealt with promptly
- Ensure customers get immediate issue resolution, without leaving the site with a negative experience
- Improve conversion rates and increase customer satisfaction
- Provide more freedom to support staff – allow them to decide which IM clients to use, and access the Live Chat platform on the move during busy periods
- Monitor support request levels and adjust your staff levels accordingly
- Integrate with your existing CRM system and add more background and context to your customer database
Visit the knowledge base for a complete guide to the setup process and get Live Chat to start streamlining your support processes today.
Categories
Latest News
Related Articles
Fitness & Wellness Studios
-
by
Overview Fitness and wellness studios need a ticketing system that can handle both the energy of in-person classes and the convenience of virtual sessions. SimpleTix offers robust class scheduling, seamless Zoom integration, flexible ticketing, and membership management—all designed to help you build a loyal community while streamlining operations. Onboarding Process Create Your Account & Connect a Payment Processor: Sign up and connect Square or Stripe. (Optional) Connect Your Zoom Account: Enable Zoom integration to host virtual sessions. Create Your Event: Set up class events (in-person, online, or hybrid) and schedule recurring sessions. Configure Ticket Types & Pricing: Define options such as single-class passes, multi-class packs, or workshop tickets. Set Up Memberships: Build exclusive membership packages that provide recurring benefits. Customize Your Event Page: Use your studio’s branding, images, and testimonials to create an engaging page. Promote Your Class: Leverage social sharing and email marketing to drive attendance. Download the Organizer App & Test: Confirm that all processes run smoothly. FAQs Can I manage both in-person and virtual classes? Yes, our platform supports both seamlessly. How do recurring classes work? Use the recurring events feature to schedule classes. How is Zoom integrated? Connect your Zoom Pro account and meeting links are automatically included. How are memberships managed? Create separate membership pages with recurring billing options.
Escape Rooms & Immersive Experiences
-
by
Overview Escape rooms and immersive experiences thrive on a seamless, thrilling adventure. SimpleTix provides an affordable ticketing system with timed ticketing, capacity management, integrated waivers, and upsell opportunities that enhance the guest journey—allowing you to focus on designing unforgettable puzzles and environments. Onboarding Process Sign Up & Connect Square: Create your account and integrate Square. Create Your Event: Set up your escape room event with detailed session timings and capacity limits. Configure Waivers: Add a simple waiver checkbox or integrate with Smartwaiver for enhanced liability management. Set Up Ticket Types & Pricing: Offer various options such as Standard and VIP, and set your pricing. Add Upsell Items: Include themed merchandise or exclusive add-ons via Square integration. Customize Your Event Page: Use immersive visuals and compelling copy to set the right atmosphere. Promote Your Event: Leverage social media, QR codes, and email campaigns to drive ticket sales. Download the Organizer App & Test: Ensure on-site operations run smoothly before launch. FAQs How do I limit participants per session? Set capacity limits for each time slot. What if a customer needs to reschedule? Enable self-service rescheduling or manage changes manually. Can on-site sales be processed? Yes, via the Organizer app and Square integration. How do waivers work? Use our built-in waiver option or integrate with Smartwaiver.
Wineries, Breweries, & Distilleries
-
by
Overview For wineries, breweries, and distilleries, delivering an exceptional tasting or tour experience begins with a refined ticketing system. SimpleTix handles reservations, flexible ticketing, memberships, and upsell opportunities—integrating seamlessly with Square and Mailchimp so you can focus on crafting unforgettable experiences. Onboarding Process Sign Up & Connect Square: Create your account and link your Square account for secure payments. Create Your Event: Choose between General Admission or Timed Entry for tastings and tours; enter event details. Set Ticket Types & Pricing: Define categories such as Tasting, Tour, and VIP, and set your pricing accordingly. Add Upsell Options: Integrate upsell items like merchandise or special tasting experiences via Square. Customize Your Event Page: Use high-quality images, videos, and engaging copy that reflects your brand’s story. Integrate with Mailchimp: Connect with Mailchimp to automate follow-up emails and nurture your customer base. Promote Your Event: Share QR codes, social media links, and website embeds. Run a Test Event & Train Your Team: Ensure all elements function seamlessly before launch. FAQs How do I verify attendee age? Include custom questions during registration to confirm legal drinking age. Can I offer memberships? Yes, utilize the membership module to provide exclusive benefits. What if an event is rescheduled? Update event details and notify ticket buyers automatically. How are upsell items managed? They appear as additional options during checkout via Square integration.